Refund & Exchange

At Alifmaddah, we aim to provide a smooth and reliable shopping experience. Please review our return, exchange, and refund policy below.

How to Request an Exchange

Step 1: Report the Issue (Defective or Incorrect Items Only)

If you have received a defective or incorrect item:

• Contact us via WhatsApp: +92 331 4856527

• Support Hours: Monday – Saturday | 11:00 AM – 6:00 PM

• Send clear photos showing the defect or incorrect item.

• Our customer support team will review and verify your claim.

Important:
When you receive your parcel, please take a clear picture of the shipper slip attached to the courier bag. This serves as proof of order and payment and helps us process any future claims more efficiently.

Step 2: Complete the Return/Exchange Form

Please provide the following information:

• Full Name

• Contact Number

• Order Number

• Reason for Return/Exchange

Note: If a return/exchange form is not included with your parcel, our customer care team can provide a digital version upon request.

Step 3: Return the Item

Once your claim has been approved:

• Return the item to the warehouse address provided by our support team via WhatsApp.

• After dispatching the parcel, share the courier tracking receipt with us on WhatsApp.

Exchange Policy

After receiving and inspecting your returned item:

• You may select another dress of the same value as the returned product.

• If the new item has a higher value, the customer will be responsible for paying the price difference.

• This exchange method allows for faster processing and greater flexibility.

Exchange Eligibility Requirements

To qualify for an exchange, products must be:

• Unused

• Unwashed

• Unstitched

• In original condition

• Returned with all original tags attached

Non-Eligible Items

The following items will not be accepted:

• Used products

• Washed products

• Damaged products (not reported upon delivery)

• Products with missing tags

Shipping Charges for Exchanges

If the Item is Defective or Incorrect

• Alifmaddah will bear the return courier charges.

If the Exchange is Due to Personal Preference

Examples include:

• Size issues

• Color preference

• Design preference

In such cases:

• The customer is responsible for the return courier charges.

• An additional Rs. 100 delivery fee will be charged for shipping the exchanged item.

Refund Policy

Alifmaddah follows a No Refund Policy. Refunds will only be issued under exceptional circumstances, such as:

• The ordered product is unavailable or out of stock.

Refund Processing

• Refund processing time: Up to 7 working days

• Shipping charges are non-refundable

Disclaimer

Alifmaddah reserves the right to reject any return or exchange request if:

• The product is damaged after delivery.

• Original tags are missing.

• The item does not meet the exchange eligibility requirements stated above.